Our size guide provides general sizing information for clothing which can vary depending on the brand and style. Please contact us for more specific information on the product.
Our website offers information on item availability as well as pickup options for all store locations, see product page for details.
We accept Visa, MasterCard, Discover, American Express credit card payments and Ever Row Gift Cards. We do not accept personal checks, money orders or direct bank transfers.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure every order was authorized by the cardholder. If your order is placed on hold, we will reach out immediately for confirmation to ensure that delays are minimal.
If you need to make a change to your order, please contact us as soon as possible. Once an order is processed we are unable to make any changes. We encourage all customers to confirm all information before submitting an order.
Our product page offers information on all store pickup options. Select your preferred location at checkout to purchase online and pick up at a store nearest you. An email notification will be sent once your order is ready for pickup. Orders are typically processed within 24hrs. Please bring a copy of your receipt to receive your items.
All orders are shipped via USPS based on delivery preference at checkout. A shipping notification along with a tracking number, if available, will be emailed to the account on file. We offer free standard shipping for all US orders over $50, automatically applied at checkout. Once an order has been successfully picked up by USPS, Ever Row is no longer responsible for lost or stolen packages. Please contact USPS to file a claim using the tracking number for your order.
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday. Delivery details will be provided in your confirmation email.
If you selected a trackable shipping option, a tracking number will be emailed to the account on file once shipped. Order status can also be tracked by logging into your Ever Row account and selecting the order number.
Returns & Exchanges
We accept returns for exchange or store credit, for any regular price item, within fourteen (14) days of when the order was received. We do not offer refunds for items purchased in-store or online. We do not do price adjustments. Shipping charges for online purchases are non-refundable.
Items must be in their original unworn, undamaged, unused and unwashed condition with original tags attached. Damages for online orders must be reported within two (2) days of receipt. All Accessories, Face Masks, Gifts, Jewelry, Intimates, Bodysuits, and Swim are FINAL SALE and are NOT eligible for return. Items purchased with store credit are NOT eligible for return. Gift cards cannot be redeemed for cash and expire twelve (12) months after purchase.
You have two options to return or exchange your items – in-store or mail.
In-Store Bring the item(s) you wish to return or exchange to one of our retail locations with a copy of your receipt. For exchanges, please call with the order number, item and size you would like on hold to ensure it is available prior to returning in person.
Mail Package your item(s) in the original packaging along with the return form and mail to the address below. Ever Row is not responsible for items lost in transit.
Ever Row - Returns 9816 Rea Road, Suite I Charlotte, NC 28277
An exchange or return credit will be issued once we have received the item(s). This does not include the shipping cost for the return. An email confirmation will be sent with exchange or return credit details.
For exchanges, we recommend you contact us to place the exchange on hold so it does not sell out while we wait for your package. Please call or email us with the order number, item and size you would like on hold.
Return credit is issued via e-Gift Card and expire within twelve (12) months. Credit can be redeemed in store or online by entering the unique code at checkout. Items purchased with store credit are NOT eligible for return.